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Our Complaint Process

Uclaim Money (UK) Ltd will do its utmost to provide you with the highest level of service and customer care at all times. However, we are fully aware that at times things can go wrong and we may fail to meet your expectations which you may wish to comment on. Our complaints procedure allows us to deal with complaints fairly, effectively, consistently and promptly.

Our complaints procedure adheres to the Claims Managements Regulators Claims Handling Rules 2015.

If you do need to make a complaint you can
contact us :
By phone : 01872 211 380

Or in writing to:
Uclaim Money (UK) lTD.
Gateway Business Centre
TR15 3RQ

“Of course you are free to make a complaint yourself or approach a free service such as the Citizen Advice Bureau”.

How we will handle your complaint…

We will acknowledge your complaint in writing within five business days of receipt of your complaint.

Then within eight weeks of receiving the complaint we will send you either:
A final response; or
A response which explains why we are still not in a position to make a final response giving reasons for the further delay and indicating when we expect to be able to provide a full response and informing you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay.

Where we decide redress is appropriate, we will provide you with fair compensation for any acts or omissions, for which we are responsible and will comply with any offer of redress which you accept.
Appropriate redress will not always involve financial redress.

If you remain unhappy after receiving our final response…

Please let us know in writing why you remain dissatisfied so that we can investigate further, referring to Senior Management if necessary.

If you are not satisfied with our response, or if a complaint is not resolved within eight weeks, you may within 6 months of the date of the final response, refer your complaint to the:

Legal Ombudsman, PO Box 6804, Wolverhampton. WV1 9WG.
Telephone – 0300 555 0333

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 and 02) from both mobiles and landlines. For minicom call 0300 555 1777