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Our
Claims Process

claims-process

Easy steps to claim

When you first speak to one of our team during our preliminary call, we will consider the merits of a possible claim. Fact finding why you feel you may have been mis-sold your Payment Protection Insurance. If it looks as though there is a case to answer we will send you one of our claim packs in the post.

(If you are unsure of account numbers, or if indeed you have had any PPI in the first place thats no problem. If you let us know who your lenders were, we can issue a Subject Access Request instructing your lenders to send us the information we need to assess your claim.)

When your pack has been returned one of our claims handlers will analyse your claim and take you through a more detailed Fact find so we can compile the strongest case possible. Most lenders will require a Questionnare, which we will send to you to read sign and send back.

Once this has been presented to the lender they are required to deal with complaints within 8 to 12 weeks. If we do not reach a satisfactory conclusion within that time we will take your case to the Financial Ombudsman (FOS). Unfortunately this can add a timescale anywhere up to 24 months to the process.

We provide you with updates with regards to the progress of your claim, and provide you with contact details should you have any questions along the process.

If you are on a debt management plan, in arrears, going through or have recently been through a IVA it could affect any money received from the claim. Some lenders may set off any money received against any outstanding balances so make sure your claims handler is aware of this. They will be able to advise if its in your best interest to pursue a claim.

All you have to do is call us on 01872 211 380
and we will call you straight back to start
your claim.